The day after we returned from Mexico I got a pre-recorded call from my credit card company telling me that someone had made some suspicious purchases on my card. The message than told me what they were and gave me the option to accept or decline. They were all charges from a video game arcade and totaled 1000 bucks. It then gave me the option to talk to someone about it. I waited on hold for 40mins and then I was hung up on...nice
I of course started to panic went online to confirm that it actually was my credit card company calling and called the number on the back of my card. After another 45min wait I spoke to a rep that told me my card had been copied and went over the charges with me. We don’t use our credit card a lot so there were only a few options of where it was copied.
I assumed it was from our recent trip to Mexico, but I was told that since they have my pin it would have been somewhere I used it 2 months ago. That made it even scarier since in the past 2 months I had only used it a 3 places Canadian Tire, Sears and London drugs. However the charges appeared to be from an online store so they wouldn’t need my pin I figure so I didn’t trust what she was saying. However, the only places I bought at online were Kobo and Connecting Threads.
I just read a post from connectingthreads (click the link to take you to that post) saying that their site released customer’s credit card information without their knowledge. The claim that anyone affected by this was sent a letter. I haven’t received anything yet, but I am thinking chances are this is where my credit card info was stolen.
So here is my question. If you have been burned by one of your favourite stores....do you go back and buy from them again?
I don’t know my answer to that yet. I am pretty sure I would use my credit card again at the physical stores where the card could have been copied, but I am feeling a little shy about using it at an online store again. Now I understand that if it was the online store that leaked my info they should have better security now which means it’s even safer to buy there, but as the saying goes. Once bitten twice shy
My credit card company has reversed the charges, issued a new card and are looking into the matter. I don't know where it was copied so my theories are just theories.